How CK44 Handles Your Personal Information
This Privacy Policy explains what information may be collected when you use CK44, how it may be used, and the steps taken to protect it. This includes account details and transaction-related information connected with services such as bKash, Nagad, or other available payment methods. Please review this page before registering or using the platform.
By using CK44, you acknowledge this Privacy Policy. If you have a question about how your information is handled, please[email protected]contact us.
For youProtecting your privacyCK44’s commitment
CK44 is an online gaming platform, and responsible handling of account and transaction information is an important part of its operation. We aim to collect information for clear, relevant purposes and to limit access to people and systems that need it.
Encrypted data transfer
Information sent between your device and CK44 may be protected using encrypted connections. Look for HTTPS and the padlock icon in your browser before entering login, contact, or payment details. Encryption helps reduce the risk of data being read during transmission, but you should still use a private device and avoid sharing passwords or one-time codes.
Personal information is not sold
CK44 does not sell your personal information to advertisers. Information may be disclosed where needed to operate requested services, process payments, maintain security, respond to support requests, or comply with a valid obligation. Such access should be limited to the relevant purpose.
Server and account safeguards
Information is stored in systems designed to support account and platform security. You can help protect your account by choosing a unique password, signing out on shared devices, keeping your phone and browser updated, and checking your account activity for anything unfamiliar.
Verification information
If identity or account verification is requested, provide documents only through the official CK44 process and not through an unsolicited message. The information may be used to verify an account, protect against misuse, or meet an operational requirement. Retention depends on the reason for collection and applicable requirements; do not send documents unless they are requested through an appropriate channel.
Protection against suspicious activity
CK44 may use security controls such as access monitoring, CAPTCHA checks, firewalls, and detection of unusual activity. These measures can help identify unauthorised login attempts or suspicious transactions. If you notice unexpected account activity, change your password and contact support promptly.
Your control over information
You may ask to review, correct, or delete eligible personal information held about you. Some information may need to be retained where it is necessary for account records, security, dispute handling, or other legitimate operational purposes. Requests can be sent to [email protected]; include enough detail for us to identify the relevant account, but do not send your password.
01What information we collect
We collect information that is relevant to registration, account administration, security, support, and requested transactions. The exact information requested may depend on the feature you use. Check each form carefully and provide only accurate information that belongs to you.
Information collected during registration may include:
- Your name, if requested by the registration or verification form. A date of birth may be requested where age verification is needed; CK44 services are for people aged 18 and over.
- A mobile number linked to bKash, Nagad, Rocket, or another selected payment method, when needed for account or transaction handling.
- An email address, if you choose to provide one or if it is requested for account communication.
- Your password. Use a unique password and do not reuse it on other websites. CK44 should store account credentials using appropriate protective measures, but you must keep the password confidential.
- Address or location details, only where requested for a stated account, verification, security, or support purpose.
Additional information that may be collected during KYC or identity verification includes:
- National Identity Card (NID) number
- Birth registration certificate, where required
- Selfie or liveness-verification image
Information collected automatically:
- IP address and device information
- Browser type and operating system
- Information about time spent on the site and the pages viewed
- Deposit and withdrawal history and gaming-activity logs
- Cookies and session data
CK44 does not ask for your bank-card number, PIN, or mobile-banking password. Payments should be completed through the applicable payment gateway, so sensitive transaction details are handled by the relevant gateway provider rather than shared as part of your CK44 account details. Never disclose an OTP, PIN, or payment password to anyone claiming to provide support.
02How collected information is used
CK44 uses the information you provide for specific purposes related to account operation, security, payments, support, and responsible gaming. The following examples explain the main uses and the checks you can make before submitting information.
| Information category | Purpose of use |
|---|---|
| Personal identity information | To open an account, complete KYC checks where required, and identify the account holder. Example check: make sure the name and identity details you submit are accurate and belong to you. |
| Mobile phone number | For OTP verification, transaction notifications, and support contact. Example check: use a number you control and never share an OTP with another person. |
| Transaction information | To process payments, maintain balance records, and help detect suspected fraud or unusual activity. Example check: review the recipient, amount, and transaction reference before confirming a payment. |
| Gaming activity | To support fair-play monitoring, verify the 18+ age requirement, and encourage responsible gaming. This may include reviewing activity patterns that indicate a need for safer-play guidance. |
| Device and IP information | For security checks and to help identify suspicious access or multiple-account activity. Example check: contact support if a legitimate device or connection is incorrectly flagged. |
| Cookie-related data | To maintain sessions, remember necessary preferences, and improve site usability. You can review cookie controls in your browser, although disabling some cookies may affect sign-in or site functions. |
CK44 may analyse gaming behaviour to improve the platform and identify activity patterns that could indicate loss of control. Where appropriate, we may provide supportive information about responsible gambling and encourage users to take a break or seek help.
Marketing communications:CK44 may send offers or promotional messages to your mobile number from time to time. You may ask the support team to stop these messages at any time. Service-related messages, such as security or transaction notices, may still be necessary for account operation.
04How we help keep information secure
CK44 uses layered security measures intended to protect account and transaction information. These measures may be reviewed and updated as security requirements change.
- Transport Layer Security (TLS):Information exchanged between your browser and the website may be encrypted in transit. Check that your browser shows a secure connection before entering account details, and avoid signing in on an unsecured public network.
- Data encryption:Sensitive information stored in systems is protected using access controls and encryption measures appropriate to the type of information and its security requirements.
- Two-factor authentication (2FA):OTP verification may be required when accessing an account or completing certain security-sensitive actions.
- Firewalls and DDoS protection:Protective controls are used to help defend servers and services against unauthorised access and cyber threats.
- Security reviews:Security testing and reviews may be performed periodically to identify and address weaknesses.
- Staff training:Team members with access to personal information should receive guidance on data-protection and confidentiality practices.
- Incident-response plan:An incident-response process is maintained for investigating and addressing suspected security breaches.
Your responsibility:CK44 takes steps to protect information, but you are also responsible for using a strong, unique password and keeping it private. Do not reuse your CK44 password on other sites, and contact support promptly if you suspect unauthorised access.
05Cookie policy
CK44 uses cookies on its website and app to support essential functions and improve usability. A cookie is a small text file stored on your device. Cookies can help maintain your session, remember selected settings, and show whether a browser has previously connected to the service.
Types of cookies we may use:
- Essential cookies:These cookies help keep your login session active and support essential security checks. Without them, some platform features may not work correctly.
- Performance cookies:These cookies help us understand which pages and features are used most often, so we can identify problems and improve the platform. Example: page-use information may show that a sign-in page needs clearer instructions.
- Functionality cookies:These cookies remember your preferred language and other settings, so you do not need to select them each time you visit.
- Security cookies:Security cookies help detect suspicious activity, attempted fraud and automated bots. They may be used alongside verification tools when unusual sign-in or account activity is detected.
You can manage cookies through your browser settings. Disabling essential cookies may prevent sign-in or other core features from working. We do not use third-party advertising tracking cookies.
06Your Rights
As a CK44 user, you may have important rights over the personal information associated with your account. We review privacy requests and may ask for details needed to confirm your identity before making changes.
- Right to access information:You can ask what personal information we hold about your account and how it is being used.
- Right to correct information:If information is incorrect, incomplete or out of date, you can ask us to review and correct it.
- Right to request deletion:You can request deletion of personal information after closing your account. Some records may need to be retained where required for security, dispute handling or applicable record-keeping obligations.
- Right to restrict use of information:You may ask us to limit the use of specific information for particular purposes, where appropriate.
- Right to opt out of marketing:If you no longer want promotional or marketing messages, you can ask us to stop sending them. Service-related messages, such as security notices, may still be necessary.
- Right to complain:If you believe your privacy has not been handled properly, you can raise a complaint with the CK44 support team and explain what happened.
To exercise any of these rights,[email protected]write to us by email or contact LiveChat. Include your registered username, the request you are making and enough information for us to verify that the account is yours. We will review the request and respond within a reasonable period.
Some information may need to be retained when required for security, fraud prevention, dispute resolution or applicable financial and record-keeping obligations. Example: a transaction record may need to remain available for account review even after the related activity has ended.
07Data Retention
We retain each category of information only for as long as it is needed for the purpose collected, account support, security, dispute handling or applicable obligations. When the retention need ends, information is securely deleted or anonymised where appropriate.
| Information category | Retention approach | Why it may be retained |
|---|---|---|
| Account information | While the account is active and for a limited period afterwards when needed | To provide account access, maintain settings and handle account-related requests |
| Transaction records | For the period required for security, dispute handling and applicable record-keeping obligations | To review account activity and resolve payment-related questions |
| Verification information | Until the relevant verification, security or record-keeping purpose has ended | To support account checks and protect against misuse |
| Gaming activity logs | For a limited period needed for security, support and dispute resolution | To investigate account questions and resolve activity disputes |
| Support conversations | For as long as needed to handle the request and improve support quality | To maintain a clear service record and identify recurring issues |
| Cookie-related data | Until the session ends or the cookie expires, depending on its purpose and browser settings | To manage sessions, preferences and essential site functions |
When the applicable retention period ends, information is securely deleted, anonymised or made unavailable for routine use. We do not retain personal information longer than reasonably needed for its stated purpose or an applicable obligation.
08Protection of Minors
CK44 is intended only for people aged 18 or over. Individuals under 18 must not register, access or use the platform, and we do not knowingly collect their personal information.
- Age eligibility must be confirmed during registration.
- Where verification is required, the information provided may be checked to confirm age and account details.
- If activity suggests that an under-18 person may be using an account, access may be restricted while the matter is reviewed.
- If we identify personal information belonging to an under-18 person, we will take appropriate steps to secure and delete it where permitted and required.
If you suspect that someone under 18 is using CK44, please[email protected]contact us with the relevant details. We will review the report and take appropriate action to protect the person and the account.
For parents and guardians:Parents and guardians should use parental-control tools, device restrictions and account-password protection to help prevent children from accessing the platform. CK44 supports responsible gambling and maintains an 18+ access rule.
09Changes to This Privacy Policy
CK44 may update this Privacy Policy when its services, security practices or privacy requirements change. For significant changes, we may notify users through an account notice, website message or other contact method available to us. Please check this page periodically for the latest version.
- By publishing a clear notice on the platform.
- By sending a notice to your registered mobile number, where applicable.
- We will aim to provide notice before material changes take effect.
If you continue using the platform after a change takes effect, this may indicate that you accept the updated policy. The effective date and latest update date will be shown at the beginning of this page.
This Privacy Policy was last updated inJanuary 2025.
10Contact us
If you have a question, complaint, or request about this Privacy Policy or the handling of your personal information, please contact us. Include enough detail for us to identify the relevant account or issue, but do not send passwords or unnecessary sensitive information.
Available through the platform
We aim to respond as soon as reasonably possible
